TOLC FAQs
What is the difference between open-admission and restricted-admission degree courses?
How can I enrol in an Italian degree course?
I'm interested in more than one degree course: where can I find the information needed to make a thoughtful choice?
Besides the TOLCs, are there other types of admission tests?
What if I have not attended high school in Italy? Can I book a TOLC anyway
How often can I take a TOLC?
What is the difference between open-admission and restricted-admission degree courses?
In a restricted-admission degree course:
- Candidates must take an admission test and their scores will be used to create a ranking
- Only a limited number of candidates can be allowed to enrol
Please bear in mind that taking a TOLC does not mean securing a position in the ranking and applying for a degree course. To apply, please follow the procedures set out by the university in the admission notice.
In an open-admission degree course:
- There is no restriction on the number of candidates that can enrol
- An entrance-level assessment can be required.
The type of assessment required is stated in the admission notice of your degree course or on the university website.
How can I enrol in an Italian degree course?
Check the admission notice of your degree course or your university website, where the steps you must follow to enrol are outlined.
If you need help or have any doubts, please contact the International Student Office of your university.
I'm interested in more than one degree course: where can I find the information needed to make a thoughtful choice?
First of all, browse the university website to learn about the available degree courses.
In this way, you can find out what each university has to offer and see which courses have the subjects you like and are most interested in.
If you need help or have any doubts, please contact the International Student Office of your university.
Besides the TOLCs, are there other types of admission tests?
The TOLC is one of the types of tests that universities use for admission to their degree courses.
To find out which test is required, you need to check the admission notice of your degree course on the university website.
If you need help or have any doubts, please contact the International Student Office of your university.
What if I have not attended high school in Italy? Can I book a TOLC anyway
No matter which country you attended high school in, you can book your TOLC.
Please contact the International Student Office of your university for information on your high school diploma validity and the application procedure.
How often can I take a TOLC?
You can take the same type of TOLC once every calendar month.
You can take different types of TOLC in the same calendar month.
From the day after your TOLC, you will be able to book another TOLC of the same type for the next calendar month. This means that you can choose the earliest available date: the TOLC you want to book can take place less than 30 days after the TOLC you have taken.
I am trying to log in to my CISIA Student Area but this message appears: credenziali non trovate
I am no longer able to log in to my CISIA Student Area, now what?
What can I enter in Select school if I have not attended high school in Italy?
I do not have a tax code, what should I do?
I accidentally signed in as a person with disability or learning difficulties, what should I do?
How can I update or add the tax code to my CISIA Student Area?
How can I upload or change my profile picture?How can I upload or change my ID?
I am trying to log in to my CISIA Student Area but this message appears: credenziali non trovate
Credenziali non trovate (credentials not found) means that:
- You have not signed in yet: create your account filling the registration form
- You signed in but your account has not been activated yet: use the link you received via email after signing in to activate it. Once done, log in to your account
- You are logging in with the wrong email, tax code or password: click on forgot password? to retrieve it and log in. If the issue persists, contact our Help Desk.
I am no longer able to log in to my CISIA Student Area, now what?
You can reset your password here, using the email or tax code you signed in with.
If you do not have a tax code, you can reset the password using only your email.
If you have set an incorrect email address when signing in to your CISIA Student Area and you have not received the email to complete the registration, send a message to our Help Desk.
What can I enter in Select school if I have not attended high school in Italy?
If you have not attended high school in Italy, follow this procedure:
- In the menu Select region click on FOREIGN COUNTRY
- In the menu Select commune click on OTHER
- In the menu Select type of course click on OTHER
- In the menu Select name of secondary school click on OTHER
- Click INSERT and fill in the rest of the registration form.
I do not have a tax code, what should I do?
On the registration form, select FOREIGN COUNTRY as your place of birth to display the I do not have a tax code option. You can then tick it.
Bear in mind that the tax code must be issued by the Italian Agenzia delle Entrate or by an Italian Consular Representation in your country.
If you signed in with an incorrect tax code or received the official one after signing in to your CISIA Student Area, send a message to our Help Desk. Please attach to this message a copy of the official document attesting your tax code.
I accidentally signed in as a person with disability or learning difficulties, what should I do?
To edit these account details, follow these steps:
- Click on the activation link you received via email after you signed in
- Click on the Activate the user as student without disability or LD button at the bottom of the form you have been redirected to
If the activation link does not work or you have not received the email, send a message to our Help Desk.
How can I update or add the tax code to my CISIA Student Area?
If you signed in with an incorrect tax code or you received the official one after signing in to your CISIA Student Area, send a message to our Help Desk.
How can I upload or change my profile picture?
Log in to your CISIA Student Area and click on Edit your personal data in the menu on the left.
Click on the Browse file button at the bottom of the page and upload a jpg, jpeg or png file of up to 5 MB.
How can I upload or change my ID?
To change it, log in to your CISIA Student Area and:
- Click on Manage Bookings
- Click on the pencil icon under the Change ID document column (in the Current bookings table).
Please note that you can only upload your ID:
- While booking a TOLC
- If you have a current TOLC@HOME booking.
You can change your ID until 10 AM (Italian time zone) by the day before your TOLC or by the Friday before the test if the TOLC is on Monday.
If you have booked a TOLC@UNI, you do not need to upload your ID: you must bring it along with you the day of the TOLC.
Which are the technical requirements to take the TOLC@HOME?
Can I use a desktop computer to take the TOLC@HOME?
Can I take a TOLC@HOME if I am not in Italy?
How can I download the HORIZON APP to take the TOLC@HOME?
What is the difference between downloading and installing?
Is the use of the HORIZON APP mandatory?
What operating systems does the HORIZON APP support?
What if someone comes into my room during the TOLC@HOME or there is some noise?
What if my Internet connection is unstable or drops unexpectedly?
Can I install the HORIZON APP on a device other than the one I will be using to take the TOLC@HOME?
Which are the technical requirements to take the TOLC@HOME?
To take a TOLC@HOME, you need:
- A stable Internet connection without a VPN or Proxy
- A laptop connected to the power supply and to the Internet, with a built-in camera
- A smartphone or tablet with a working camera.
Download the HORIZON APP from your CISIA Student Area by the day before your TOLC and install it on the laptop you will use to take the test.
Install ZOOM on the smartphone or tablet you will use to join the virtual room the day of your TOLC.
Read the Guide to learn more about the TOLC@HOME and check that you have the necessary devices with the proper technical requirements as described on this page.
Can I use a desktop computer to take the TOLC@HOME?
You must use a laptop to take the TOLC@HOME.
If you do not have a laptop, you can borrow one from friends or family. The laptop must meet the technical requirements listed here.
Can I take a TOLC@HOME if I am not in Italy?
You can take your TOLC@HOME even if you are not in Italy.
If you are an international student, to know more about the admission test you need to take, please contact the International Student Office of your university.
How can I download the HORIZON APP to take the TOLC@HOME?
Follow these steps:
- Sign in and log in to your CISIA Student Area
- Click on the DISCOVER THE APP button
- Click on DOWNLOAD and wait for the download to be completed
- Click on the downloaded file and install the HORIZON APP.
Please bear in mind that you must download and install the HORIZON APP by the day before your TOLC@HOME, otherwise you will not take your test.
Watch this tutorial to learn how to download and install the HORIZON APP on your laptop.
What is the difference between downloading and installing?
Downloading and installing an app means getting it from the internet and setting it up so you can use the app on your computer.
To use a new app on a laptop, you must:
- Download it: save the app to your device
- Install it: set up the app to run on your device.
Even if the app is downloaded, it can not be used until it is installed.
Is the use of the HORIZON APP mandatory?
Yes, it is compulsory to use the HORIZON APP to take your TOLC@HOME.
To take your TOLC@HOME, you must download and install the HORIZON APP on the laptop you will use for the test.
You must download the APP from your CISIA Student Area by the day before the TOLC.
What operating systems does the HORIZON APP support?
The HORIZON APP supports the following operating systems:
- Windows 10 or later
- macOS 12 or later.
What if someone comes into my room during the TOLC@HOME or there is some noise?
You must take the TOLC@HOME in a quiet room and you must be alone. If these rules are not observed, the Commission can interrupt and cancel your TOLC@HOME (read the Rules for TOLC participants for further details).
What if my Internet connection is unstable or drops unexpectedly?
If you face a technical issue during the TOLC@HOME, report it to the Commission promptly. If you can not contact the test supervisors, call our Help Desk.
Before the day of your TOLC@HOME, make sure you meet all the technical requirements as described in the Room Configuration.
Can I install the HORIZON APP on a device other than the one I will be using to take the TOLC@HOME?
The HORIZON APP must be downloaded and installed on the exact laptop you will be using to take the TOLC@HOME. However, you can download the APP as many times and on as many laptops as you want.
Can I book more than one TOLC of the same type at a time?
How can I cancel my TOLC booking?
How can I change my TOLC booking?
Why am I not able to book a TOLC?
What if I have missed my TOLC?
Can I book more than one TOLC of the same type at a time?
It is not possible to book two TOLCs of the same type at a time.
For instance: you have booked a TOLC-SU scheduled for the 2nd of May. Whether you take it or not, you must wait until the 3rd of May to book another TOLC-SU.
Bear in mind that you can book different types of TOLC at a time.
How can I cancel my TOLC booking?
A TOLC booking can not be canceled and the fee is not refundable, but the TOLC booking can be changed.
You can change your booking if:
- The TOLC you have already booked and the new TOLC you want to book are both open for registration
- The Payment status of your TOLC booking is Completed.
How can I change my TOLC booking?
You can change the date, type, format, and university of your TOLC booking.
Log in to your CISIA Student Area and follow these steps:
- Click on Manage bookings in the menu on the left
- Click on the pencil icon in the Change booking column on the Current bookings table
- Select the specifics of the new TOLC booking
- Download the new Payment and Enrolment Receipt to see the updated information
You can change your TOLC booking if:
- The TOLC you have already booked and the new TOLC you want to book are both open for registration
- The Payment status of your TOLC booking is Completed
Why am I not able to book a TOLC?
You are not able to book a TOLC if:
- You have already booked a TOLC of the same type and you have not taken it yet
- You have taken a TOLC of the same type today
You must wait until the day after your TOLC to book another one of the same type.
Example 1: you have booked a TOLC-SU scheduled for the 5th of October. Whether you take it or not, you must wait until the 6th of October to book another TOLC-SU.
Example 2: you have taken a TOLC-SU today. If you want to book another TOLC-SU, from tomorrow you will be able to book another one for the next calendar month.
Please bear in mind that you can take the same type of TOLC once every calendar month.
What if I have missed my TOLC?
If it is your first time missing a TOLC, the following day, you will find a credit in your CISIA Student Area to book another TOLC free of charge.
You will find the credit listed as a payment option when booking a new TOLC.
You can use this credit only once and by the last TOLC date of the year in which you booked your TOLC.
If you miss a TOLC booked with the credit, the credit will expire and you will need to make a new payment to book another TOLC.
How can I pay the bank payment slip (MAV)?
I have chosen MAV as my payment method: can I change it?
What if I have payed the bank payment slip (MAV), but it still has not been confirmed?
What if the bank payment slip (MAV) has expired?
Is the TOLC fee refundable?
The payment by credit card is still pending and I am not able to book another TOLC. What can I do?
I do not have a credit card. Can I pay the TOLC fee by bank transfer?
How can I pay the bank payment slip (MAV)?
You can complete the payment through:
- an Italian home banking account
- any Italian bank
- an Italian retailer authorized to process this type of transaction.
I have chosen MAV as my payment method: can I change it?
selected payment method can not be changed once you have finished the booking procedure.
What if I have payed the bank payment slip (MAV), but it still has not been confirmed?
After paying by MAV, it is necessary to wait approximately 3 or 4 days (Saturdays, Sundays and public holidays excluded) for the payment to be confirmed.
Confirmation of payment may take longer depending on the time of payment and on the bank involved.
Once you have completed your TOLC booking, your seat for that TOLC is reserved even if the payment has not been confirmed yet.
If your payment has not been confirmed yet, your test date is approaching or you need to change your booking, please send a copy of your payment receipt to mav@cisiaonline.it.
What if the bank payment slip (MAV) has expired?
You can pay by MAV even after the expiry date. It is necessary to wait approximately 3 or 4 days (Saturdays, Sundays and public holidays excluded) for the payment to be confirmed.
Once you have completed your TOLC booking, your seat for that TOLC is reserved even if the payment has not been confirmed yet.
If your payment has not been confirmed yet, your test date is approaching or you need to change your booking, please send a copy of your payment receipt to mav@cisiaonline.it.
Is the TOLC fee refundable?
The TOLC fee is non-refundable. For further details, refer to section 3.2 of the Rules for TOLC participants.
If you have completed the payment and you have missed your TOLC, the following day, you will get a credit to book another TOLC free of charge.
You can use this credit only once and by the last TOLC date of the calendar year in which you booked your TOLC.
If you miss a TOLC booked with the credit, the credit will expire and you will need to make a new payment to book another TOLC.
The payment by credit card is still pending and I am not able to book another TOLC. What can I do?
Wait thirty minutes since the last booking attempt and try again.
Check that your card is:
- a credit card
- enabled for online payments
If you are unable to complete the payment by credit card and you have a tax code, you can choose the bank payment slip (MAV) as your payment method.
I do not have a credit card. Can I pay the TOLC fee by bank transfer?
The TOLC fee can only be payed by:
• Credit card
• Bank payment slip (MAV).
Where can I find my TOLC results?
Does taking a TOLC mean applying for a degree course?
Where and when will the ranking be released?
Can I use the same TOLC result to apply for more than one degree course or to different universities?
What is the minimum score required to apply?
What is an OFA: Obbligo Formativo Aggiuntivo?
Where can I find my TOLC results?
You will find your TOLC results in the Test results section of your CISIA Student Area.
If you have taken a TOLC@HOME, your results will be available after 48 hours starting from 7 PM (Italian time zone).
In the Test results section, you will find:
- The Attendance pdf
- The Performance file containing the number of unanswered questions, correct and incorrect answers divided by subject
- The Results pdf stating your score.
Does taking a TOLC mean applying for a degree course?
Taking a TOLC does not mean applying for a degree course.
You must always meet the deadlines and procedures stated in the admission notice.
Where and when will the ranking be released?
The ranking for a resticted-admission degree course is published on the university website.
Please note that taking a TOLC does not mean being included in the ranking.
To be included in the ranking and to know how and when it will be published, please refer to the enrolment procedure set out in the admission notice of your degree course.
Can I use the same TOLC result to apply for more than one degree course or to different universities?
You can use the same TOLC result to apply for every degree course that requires that type of TOLC for admission, even in a different university from the one that held your TOLC.
If you are interested in more than one degree course, please refer to each admission notice for details on the enrolment procedure and deadlines.
You can find the admission notice on the university website.
What is the minimum score required to apply?
Check the admission notice of your degree course: if required, the minimum score is set by the university. Minimum scores can vary from university to university.
In the admission notice you find:
- the minimum score required to enrol without being assigned an Additional Learning Requirement (OFA: Obbligo Formativo Aggiuntivo), if you are interested in an open-admission degree course
- the minimum score required to be eligible for the ranking, if you are interested in a restricted-admission degree course.
What is an OFA: Obbligo Formativo Aggiuntivo?
An OFA is an Additional Learning Requirement that can be assigned to applicants by universities.
Whether you are interested in an open-admission or a restricted-admission degree course, if your TOLC score doesn’t reach the threshold set by the university, you may be assigned an Additional Learning Requirement (OFA).
OFAs are mea knowledge or skills. Each university degree course defines what these obligations imply: for instance, taking another test, revising specific topics with additional studying material, or being required to pass specific exams before moving on to the second year.
If you need help or have any doubts, please contact the International Student Office of your university.