CEnT FAQs

Credenziali non trovate (credentials not found) means that:

• you have not signed up yet: create your account filling the registration form 
• you signed up but your account has not been activated yet: use the link you received via email after signing up to activate it. Once done, log in to your account 
• you are logging in with the wrong email, tax code or password: click on  forgot password? to retrieve it and log in. If the issue persists, contact our Help Desk.

You can reset your password here, using the email or tax code you signed up with. 

If you do not have a tax code, you can reset the password using only your email. 

If you have set an incorrect email address when signing up to your CISIA Student Area and you have not received the email to complete the registration, send a message to our Help Desk.  

If you have not attended high school in Italy, follow this procedure:

• in the menu Select region click on FOREIGN COUNTRY 
• in the menu Select commune click on OTHER 
• in the menu Select type of course click on OTHER 
• in the menu Select name of secondary school click on OTHER 
• click INSERT and fill in the rest of the registration form

This information is only collected for statistics.

On the registration form, select FOREIGN COUNTRY as your place of birth to display the I do not have a tax code option. You can then tick it. 

Bear in mind that the tax code must be issued by the Italian Agenzia delle Entrate or by an Italian Consular Representation in your country. 

If you signed up with an incorrect tax code or received the official one after signing up to your CISIA Student Area, send a message to our Help Desk. Please attach to this message a copy of the official document attesting your tax code. 

To edit these account details, follow these steps: 

• click on the activation link you received via email after you signed up
• click on the Activate the user as student without disability or LD button at the bottom of the form you have been redirected to 

If the activation link does not work or you have not received the email, send a message to our Help Desk. 

If you signed up with an incorrect tax code or received the official one after signing up to your CISIA Student Area, send a message to our Help Desk.

Log in to your CISIA Student Area and click on Edit your personal data in the menu on the left.  

Click on the Browse file button at the bottom of the page and upload a jpg, jpeg or png file of up to 5 MB.

 You can only upload your ID: 

• while booking a CEnT @HOME
• if you have a current CEnT@HOME booking. 

To change it, log in to your CISIA Student Area:

• click on Manage Bookings 
• click on the pencil icon under the Change ID document column (in the Current Bookings table).

You can change your ID until 10 AM (Italian time zone) by the day before your CEnT@HOME or by the Friday before the test if the CEnT is on Monday.

If you have booked a CEnT@UNI, you do not need to upload your ID: you must bring it along with you the day of the CEnT.

To take a CEnT@HOME, you need:  

1. a stable Internet connection without a VPN or Proxy
2. a laptop connected to the power supply and to the Internet, with a built-in camera
3. a smartphone or tablet with a working camera.

Download the Horizon APP  from your CISIA Student Area by the day before your CEnT and install it on the laptop you will use to take the test.  

Install ZOOM on the smartphone or tablet you will use to join the virtual room the day of your CEnT.  

Read the Guide to learn more about the CEnT@HOME and check that you have the necessary devices with the proper technical requirements as described on this page. 

No. You must use a laptop to take the CEnT@HOME.  

If you do not have a laptop, you can borrow one from friends or family. The laptop must meet the technical requirements listed here.

You can take your CEnT@HOME even if you are not in Italy. 

If you are an international student, to know more about the admission test you need to take, please contact the International Student Office of your university.

Follow these steps:  

• sign up and log in to your CISIA Student Area 
• click on the DISCOVER THE APP  button
• click on DOWNLOAD  and wait for the download to be completed
• click on the downloaded file and install the Horizon APP.

Please bear in mind that you must download and install the Horizon APP by the day before your CEnT@HOME, otherwise you will not take your test.  

Watch this tutorial to learn how to download and install the Horizon APP on your laptop.  

Downloading and installing an app means getting it from the Internet and setting it up so you can use the app on your computer.  

To use a new app on a laptop, you must: 

• download it: save the app to your device 
• install it: set up the app to run on your device

Even if the app is downloaded, it cannot be used until it is installed.

Yes, it is compulsory to use the Horizon APP to take your CEnT@HOME.

To take your CEnT@HOME, you must download and install the Horizon APP on the laptop you will use for the test.  

You must download the APP from your CISIA Student Area by the day before the CEnT. 

The Horizon APP supports the following operating systems: 

• Windows 10 or later 
• macOS 12 or later.

You must take the CEnT@HOME in a quiet room and you must be alone. If these rules are not observed, the Commission can interrupt and cancel your CEnT@HOME (read the Rules for CEnT participants for further details). 

If you face a technical issue during the CEnT@HOME, report it to the Commission promptly. If you cannot contact the test supervisors, call our Help Desk. 

Before the day of your CEnT@HOME, make sure you meet all the technical requirements as described in the Room Configuration. 

The Horizon APP must be downloaded and installed on the exact laptop you will be using to take the CEnT@HOME. However, you can download the APP as many times and on as many laptops as you want. 

No. It is not possible to book two CEnTs at a time.

You can take another CEnT in the following macro-period(s).

To book a new CEnT, you have to wait until the day after the CEnT you have already booked.

For instance: you have booked a CEnT in the second macro-period (February-March). Whether you take it or not, you must wait until the day after the test to book another CEnT in the third macro-period.

A CEnT booking cannot be canceled, but it can be changed.

You can change your booking if:

• the CEnT you have already booked and the new CEnT you want to book are both open for registration
• the Payment status of your CEnT booking is Completed.

The fee is not refundable.

You can change the date, format, and university of your CEnT booking.

Log in to your CISIA Student Area and follow these steps:

• click on Manage bookingsin the menu on the left
• click on the pencil icon in the Change bookingcolumn on the Current bookings table
• select the specifics of the new CEnT booking
• download the new Payment and Enrolment Receipt to see the updated information.

You can change your CEnT booking if:

• the CEnT you have already booked and the new CEnT you want to book are both open for registration
• the Payment statusof your CEnT booking is Completed.

You are not able to book a CEnT if:

• You have already booked a CEnT and you have not taken it yet
• You have taken a CEnT today.

You must wait until the day after your CEnT to book another one.

Example 1: you have booked a CEnT scheduled for the 5th of October. Whether you take it or not, you must wait until the 6th of October to book another CEnT.

Example 2: you have taken a CEnT today. If you want to book another CEnT, from tomorrow you will be able to book another one for the next calendar month.

Please bear in mind that you can take just one CEnT per macro-period.

If it is your first time missing a CEnT, the following day, you will find a credit in your CISIA Student Area to book another CEnT free of charge.

You will find the Use the credit button while booking the new CEnT.

You can use this credit only once and by the last CEnT date of the fourth macro-period.

If you miss a CEnT booked with the credit, the credit will expire and you will need to make a new payment to book another CEnT.

Can I book a CEnT using a TOLC credit?

No, the credit granted for not taking a test can only be used to book the same type of test.
So, you can book a TOLC with a TOLC credit and a CEnT with a CEnT credit.

You can complete the payment through:

• an Italian home banking account
• any Italian bank
• an Italian retailer authorized to process this type of transaction.

The bank payment slip cannot be paid at post offices or through the Poste APP.

Keep in mind that the bank account or online banking account may not be in your name.

The selected payment method cannot be changed once you have finished the booking procedure.

After paying by MAV, it is necessary to wait approximately 3 or 4 days (Saturdays, Sundays and public holidays excluded) for the payment to be confirmed.

Confirmation of payment may take longer depending on the time of payment and on the bank involved.

Once you have completed your CEnT booking, your seat for that CEnT is reserved even if the payment has not been confirmed yet.

If your payment has not been confirmed yet, your test date is approaching or you need to change your booking, please send a copy of your payment receipt to mav@cisiaonline.it.

Once you have completed your CEnT booking, your seat for that CEnT is reserved even if the payment has not been confirmed yet.

You can pay by MAV even after the expiry date. It is necessary to wait approximately 3 or 4 days (Saturdays, Sundays and public holidays excluded) for the payment to be confirmed.

If your payment has not been confirmed yet, your test date is approaching or you need to change your booking, please send a copy of your payment receipt to mav@cisiaonline.it.

The CEnT fee is non-refundable. For further details, refer to the Rules for CEnT participants.

If you have completed the payment and you have missed your CEnT, the following day, you will get a credit to book another CEnT free of charge.

You can use this credit only once and by the last CEnT date of the fourth macro-period.

If you miss a CEnT booked with the credit, the credit will expire and you will need to make a new payment to book another CEnT.

Wait 30 minutes since the last booking attempt and try again.

Check that your card is:

• a credit card
• enabled for online payments. 

If you are unable to complete the payment by credit card and you have a tax code, you can choose the bank payment slip (MAV) as your payment method.

No. The CEnT fee can only be payed by:
• credit card
• bank payment slip (MAV).

Can I book a CEnT using a TOLC credit?

No, the credit granted for not taking a test can only be used to book the same type of test.
So, you can book a TOLC with a TOLC credit and a CEnT with a CEnT credit.

At the end of the test, the number of correct, unanswered, and incorrect responses will be provided, both in total and by section.

The final normalised score will be available in the Test Results section of your CISIA Student Area only at the end of the macro-period in which you took your test:

• from January 30th for the first macro-period
• from March 31st for the second macro-period
• from June 30th for the third macro-period
• from October 30th for the fourth macro-period.

No, taking a CEnT does not mean applying for a degree course.

You must always meet the deadlines and procedures stated in the admission notice.

The ranking for a resticted-admission degree course is published on the university website.

Please note that taking a CEnT does not mean being included in the ranking.

To be included in the ranking and to know how and when it will be published, please refer to the enrolment procedure set out in the admission notice of your degree course.

You can use the same CEnT result to apply for every degree course that accepts the CEnT in that format for admission, even in a different university from the one that held your CEnT.

If you are interested in more than one degree course, please refer to each admission notice for details on the enrolment procedure and deadlines.

You can find the admission notice on the university website.

Check the admission notice of your degree course: if required, the minimum score is set by the university. Minimum scores can vary from university to university.

In the admission notice you find:

• the minimum score required to enrol without being assigned an Additional Learning Requirement (OFA: Obbligo Formativo Aggiuntivo), if you are interested in an open-admission degree course
• the minimum score required to be eligible for the ranking, if you are interested in a restricted-admission degree course.

An OFA is an Additional Learning Requirement that can be assigned to applicants by universities.

Whether you are interested in an open-admission or a restricted-admission degree course, if your test score doesn’t reach the threshold set by the university, you may be assigned an Additional Learning Requirement (OFA).

OFAs are meant to fill gaps in knowledge or skills. Each university degree course defines what these obligations imply: for instance, taking another test, revising specific topics with additional studying material, or being required to pass specific exams before moving on to the second year.

If you need help or have any doubts, please contact the International Student Office of your university.

Pat is the platform developed by CISIA to take the tests, both @HOME and @UNI.

• New graphic lines and colors
• customization options to make visualization and usability more suitable for your needs
• built-in support tools to give you a hand if you need help while you are taking the test
• highly readable font to ensure accessibility and reading comfort.

Yes.

No, Pat starts automatically when you click on the START THE TEST button.

Yes, you do. Read how to download and install the Horizon APP.

Yes, you can: we suggest you take a simulation on Pat before the day of your CEnT. Practice is useful to become familiar with the tool, learn about the main features in advance, and approach the test with greater confidence.

To take a simulation go to allenamento.cisiaonline.it and select the CEnT you have booked.

Yes, Pat is the single platform for taking your CEnT.

All CEnTs, whether @UNI or @HOME, are held on Pat.